Shipping Policy

Thank you for shopping with Kharido.store. We aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders within Pakistan.

1. Shipping Availability

Kharido.store currently offers delivery across Pakistan, subject to service availability in your area.

Orders are delivered through third-party courier and logistics partners.

2. Order Processing Time

Orders are normally processed and prepared for dispatch within 1–2 business days after the order is received.

During sales, promotions, public holidays, or periods of unusually high order volume, processing may take additional time.

3. Delivery Time

After dispatch, estimated delivery times are generally:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: 5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect delivery information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.

Shipping charges may vary depending on the product, delivery location, order size, or courier service.

5. Cash on Delivery

Kharido.store may offer Cash on Delivery (COD) for eligible locations and products.

For COD orders, customers are required to pay the applicable order amount to the courier at the time of delivery.

We may contact customers by phone or WhatsApp to confirm COD orders before dispatch.

6. Order Confirmation

To reduce failed deliveries and ensure accurate delivery information, we may contact customers to confirm:

Customer name
Phone number
Delivery address
Ordered products
Order amount

Orders that cannot be confirmed may be delayed or cancelled.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Complete address
City
Area/locality
Active phone number

Kharido.store is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or unreachable contact information provided by the customer.

8. Courier Delays

Once an order has been handed over to the courier, delivery is handled by the courier company.

Although we work with delivery partners to provide reliable service, Kharido.store cannot guarantee a specific delivery date or time.

If a shipment is delayed, we will make reasonable efforts to assist the customer and coordinate with the courier.

9. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, unreachable, or provides an incorrect address, additional delivery attempts may be made according to the courier's procedures.

Repeated failed delivery attempts may result in the order being returned to us.

For COD orders, customers may be contacted before re-dispatching a returned order.

10. Damaged Packages

Customers should inspect the package when receiving their order.

If the package appears seriously damaged, opened, or tampered with, please contact Kharido.store as soon as possible with relevant details and supporting photos or videos.

We will review the issue and assist according to our applicable return and replacement policy.

11. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us as soon as possible after delivery.

We may request photographs, videos, order information, or other details to verify the issue before providing a resolution.

12. Order Tracking

Where tracking is available, customers may receive tracking information through the contact details provided at checkout.

Tracking availability depends on the courier and shipping service used for the order.

13. International Shipping

Kharido.store currently focuses on deliveries within Pakistan. International shipping is not available unless specifically stated for a particular product or order.