Refund & Return Policy

At Kharido.store, we want our customers to receive their orders in good condition and have a satisfactory shopping experience. This Refund & Return Policy explains when a product may be returned, replaced, or refunded.

1. Return Eligibility

A product may be eligible for return or replacement if:

You received a damaged product.
You received a defective or non-functional product.
You received the wrong product.
The product is significantly different from the product description.
An item is missing from your order.

Return eligibility may vary depending on the nature of the product.

2. Return Time Limit

Customers should contact us within 3 days of receiving the order if there is a problem with the product.

Requests submitted after this period may not be accepted unless the issue is covered by an applicable warranty or another arrangement confirmed by Kharido.store.

3. Product Condition

For a return to be accepted, the product should generally be:

Unused or in its original condition where applicable
Returned with its original packaging, accessories, and included items
Free from damage caused by misuse, improper handling, or accidental damage

Certain products may have different return requirements due to their nature.

4. Non-Returnable Products

Some products may not be eligible for return due to hygiene, safety, consumable, or other practical reasons.

Examples may include:

Personal hygiene products
Used beauty or skincare products
Consumable products
Products that have been used, altered, or damaged by the customer
Products specifically marked as non-returnable on the product page

5. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 3 days of delivery.

We may request clear photos or a video showing:

The received product
The packaging
The shipping label
The issue or damage

This information may be required to verify the claim with our team or delivery partner.

6. Defective Products

If a product arrives defective or does not function as described, please contact us within the return period.

After reviewing the issue, we may offer a replacement, exchange, partial refund, or full refund depending on the circumstances and availability of the product.

7. Change of Mind

Returns due to a change of mind, personal preference, incorrect product selection, or simply no longer wanting the product may not be accepted.

If we agree to accept such a return, the customer may be responsible for applicable return shipping or other charges.

8. Return Shipping Charges

If the return is caused by an error on our part, such as sending the wrong product or an eligible damaged/defective product, Kharido.store may cover the applicable return shipping cost.

If the return is requested for reasons that are not caused by Kharido.store, the customer may be responsible for return shipping charges.

9. Refund Process

Once a returned product is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will be processed using the appropriate available payment method.

For Cash on Delivery orders, we may request the customer's bank or other necessary payment details to process an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

10. Replacement or Exchange

Where possible, an eligible product may be replaced with the same product.

If the same product is unavailable, Kharido.store may offer an alternative solution, such as an exchange for another available product or a refund, depending on the circumstances.

11. Partial Refunds

In certain situations, a partial refund may be offered instead of a complete return or replacement.

This may apply when a product has a minor issue that does not prevent normal use and the customer agrees to keep the product.

12. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For COD orders, refusing or intentionally rejecting an order after dispatch may affect eligibility for future COD orders.

13. Refunds for Unavailable Products

If an order has been paid for but a product becomes unavailable before dispatch, Kharido.store may offer a replacement or refund for the unavailable item.