1. What is Kharido.store?
Kharido.store is an online shopping store in Pakistan offering a variety of useful, affordable, everyday-use, and trending products.
2. Do you offer Cash on Delivery?
Yes. We offer Cash on Delivery (COD) on eligible products and locations across Pakistan.
3. How can I place an order?
Simply select the product you want, add it to your cart, proceed to checkout, enter your correct delivery information, and place your order.
Our team may contact you by phone or WhatsApp to confirm your order before dispatch.
4. How long does delivery take?
Orders are generally delivered within 2 to 7 business days, depending on your location and courier service.
Remote areas may require additional delivery time.
5. Do you deliver all over Pakistan?
We provide delivery across Pakistan where courier service is available.
Some remote locations may have limited delivery availability.
6. How much is the delivery fee?
Delivery charges depend on the product, order, and delivery location. Any applicable shipping charges will be shown during checkout or communicated before order confirmation.
7. Can I cancel my order?
Yes. You can request cancellation before your order is dispatched.
Once your order has been dispatched, cancellation may not be possible.
8. What if I receive a damaged or wrong product?
If you receive a damaged, defective, incorrect, or incomplete product, contact us within 3 days of delivery.
We may ask you to provide photos or a video of the product and packaging so we can verify the issue.
9. Can I return a product?
Eligible products can be returned according to our Refund & Return Policy.
Please contact us within 3 days of receiving your order if you believe your product qualifies for a return or replacement.
10. What if I change my mind after receiving the product?
Returns due to a change of mind, personal preference, or ordering the wrong product may not be accepted.
Any exception will be considered according to our Refund & Return Policy.
11. How will I receive my refund for a COD order?
For an approved refund on a COD order, we may request your bank or other necessary payment details.
The refund will be processed after the return is received and inspected.
12. Will I receive an order confirmation?
Yes. After placing an order, you may receive confirmation through phone, WhatsApp, SMS, or other available communication methods.
13. What happens if I miss the courier?
The courier may attempt delivery again according to their delivery procedures.
Please keep your phone available so the courier can contact you.
14. What if I provide the wrong address or phone number?
Customers are responsible for providing accurate delivery information and an active phone number.
Incorrect or incomplete information may cause delivery delays or failure.
15. Can I order multiple products?
Yes. You can purchase multiple eligible products from Kharido.store in the same order, subject to product availability and checkout conditions.
16. Are all products covered by the same return policy?
Not necessarily. Some products may have specific return conditions because of their nature.
Please check the individual product information and our Refund & Return Policy before placing an order.
17. How can I contact Kharido.store?
You can contact us through:
Email: kharidostore8@gmail.com
Phone / WhatsApp: +92 323 7327043
Our team will be happy to assist you with product, order, delivery, return, and other shopping-related questions.